At codwin, we believe that gaming should always be an enjoyable and controlled activity. We are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience positive and within healthy limits. This page outlines the responsible gaming measures available on the platform, how to use them, and where to find additional help if you or someone you know needs it. If you have questions not covered here, our FAQ page is a good starting point, and our support team is available around the clock.
codwin provides several practical tools that Filipino players can use at any time to manage their gaming activity. These features are designed to put you in control — not just when things feel difficult, but as part of everyday healthy play habits.
Setting a session time limit means the platform will alert you — or automatically log you out — once you have been playing for your chosen duration. Long uninterrupted sessions can affect decision-making, so this tool helps you take regular breaks and stay refreshed. You can adjust your session limit from your account settings at any time. Taking breaks is a simple but powerful habit that keeps gaming enjoyable rather than exhausting.
A cooling-off period lets you temporarily suspend your account for a short defined period — typically 24 hours up to several weeks — without permanently closing it. During this time you will not be able to log in, place bets, or make deposits. This option is ideal if you feel you need a short break to reassess your gaming habits. It is available on request through our support team and takes effect immediately upon confirmation.
Self-exclusion is a longer-term option for players who feel they need a more significant break from gaming. You can request self-exclusion for a period of six months, one year, or longer, and during this time your account will be fully suspended with no access to any platform features. We take self-exclusion requests seriously and process them promptly. If you are unsure whether self-exclusion is right for you, our support team can help you understand all available options before you decide.
Your account dashboard gives you a clear view of your gaming activity, including session durations, deposit history, and wagering records. Reviewing your activity regularly is a healthy habit that helps you stay aware of how much time and money you are spending. Transparency about your own patterns is often the first step toward making positive adjustments. We encourage all Filipino players to check their activity summary at least once a week.
If you decide that you no longer wish to use the platform, you can request permanent account closure at any time by contacting our support team. All pending balances will be settled according to our standard withdrawal process before the account is closed. Permanent closure is irreversible, so we recommend considering a cooling-off period or self-exclusion first if you are unsure. Our team will guide you through the process with care and without pressure.
Problem gambling can develop gradually and is not always easy to recognise in yourself. Being aware of the warning signs is an important part of staying in control. If any of the following apply to you or someone you know, it may be time to seek support.
If you recognise any of these signs, please do not hesitate to use the tools available on your codwin account or reach out to our support team. You can also contact external organisations in the Philippines that specialise in gambling-related support and counselling. Seeking help early makes a significant difference, and there is no shame in asking for assistance — it is a sign of strength and self-awareness.
Protecting minors is a non-negotiable priority for codwin. The platform is strictly for adults aged 18 and above, and we apply verification measures to ensure this requirement is upheld for all players in the Philippines.
Registration requires players to confirm they are 18 years of age or older, and we reserve the right to request identity verification at any point. If we discover that a minor has registered or is using an account, that account will be immediately suspended and any funds returned in accordance with our policies. We encourage parents and guardians to use parental control software to prevent underage access to gaming platforms on shared devices. Keeping gaming environments safe for young people is a responsibility we take seriously across all aspects of platform operations.
If you share a device with younger family members, we strongly recommend enabling parental control features available on most smartphones, tablets, and computers. These tools can restrict access to gaming websites and apps, providing an additional layer of protection beyond our own age verification measures. You should also avoid saving your login credentials on shared devices to prevent unauthorised access. If you suspect a minor in your household has accessed a gaming platform, contact our support team immediately so we can assist you promptly.
If you feel that gaming is negatively affecting your life or the life of someone close to you, professional support is available. The following resources and platform options can help you take the next step.
Our support team is available 24 hours a day, seven days a week, to assist with any responsible gaming concerns. Whether you want to set a limit, request a cooling-off period, or simply talk through your options, we are here to help without judgement. You can reach us through the live chat feature on the platform or by visiting the FAQ page for quick answers to common questions.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees licensed gaming operations in the Philippines and provides guidance on responsible gaming standards. Players who have concerns about regulated gaming platforms can refer to PAGCOR's published responsible gaming framework for information on their rights and available protections. Staying informed about the regulatory environment helps you make better decisions about your gaming activity.
Problem gambling is recognised as a mental health concern, and professional counselling can make a real difference. In the Philippines, the National Center for Mental Health (NCMH) provides accessible mental health services, and many private counsellors specialise in behavioural and addiction-related issues. Reaching out to a qualified professional is a positive and courageous step. You do not have to face these challenges alone, and support is available across the country.
Visit our FAQ page for quick answers, or log in to your account to review and update your responsible gaming settings at any time.